Privacy Policy

1. Who We Are

Cisco Suppliers (“we”, “us”, “our”) operates the website cisco-suppliers.com. Our registered address is Block A, 9/F, New Mandarin Plaza, No. 14 Science Museum Road, Tsim Sha Tsui, Kowloon, Hong Kong. For privacy-related matters, contact us at: [email protected]

2. What Information We Collect

Information you provide directly:

• Name, job title, company name
• Business email address
• Business phone number (if provided)
• Shipping and billing address
• Product enquiry details and RFQ content

Information collected automatically:

• IP address and approximate location
• Browser type and operating system
• Pages visited, time on site, referral source
• Cookies (see Section 6)

3. How We Use Your Information

We use the information we collect to:

• Respond to product enquiries and RFQ requests
• Process and fulfil orders and manage delivery logistics
• Issue invoices and process payments
• Provide after-sales support and warranty assistance
• Improve our website, products, and services
• Comply with legal and regulatory obligations

We do not use your personal information for unsolicited marketing without your explicit consent. We do not sell your data to third parties.

4. Legal Basis for Processing (GDPR)

Where the GDPR or equivalent data protection legislation applies, we process personal data under the following lawful bases:

• Contract performance — processing required to fulfil your order or respond to a pre-contractual enquiry
• Legitimate interests — website analytics, security, fraud prevention
• Legal obligation — retaining transaction records for tax and regulatory compliance
• Consent — where you have opted in to marketing communications

5. Data Sharing & Third Parties

We share data only where necessary:

• Shipping carriers (DHL, FedEx) — name and delivery address required for dispatch
• Payment processors / banks — for processing wire transfers and LC transactions
• Customs authorities — commercial invoice data is a legal export requirement
• IT service providers — hosting (cPanel server), email service, contact form provider (Forminator)

All third-party processors are required to handle data in accordance with applicable data protection laws.

6. Cookies

This website uses cookies to ensure basic functionality and improve performance. Types of cookies used:

• Essential cookies — required for the website to function (session management, security)
• Analytics cookies — anonymous usage statistics to understand how visitors use the site (e.g. Google Analytics)
• Cache cookies — set by LiteSpeed Cache to serve pages faster

You can control cookie settings in your browser. Disabling non-essential cookies may affect your browsing experience but will not prevent you from submitting an enquiry.

7. Data Retention

• Enquiry data (not resulting in an order) is retained for 12 months
• Order and transaction records are retained for 7 years (tax and legal compliance)
• Website analytics data is retained per the provider’s standard retention period

8. Your Rights

Where applicable under your local data protection laws, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate personal data
• Request deletion of personal data (subject to legal retention requirements)
• Object to or restrict processing in certain circumstances
• Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at [email protected]

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS/TLS encryption. Access to customer data is restricted to authorised personnel only.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be noted at the top of this page with a revised date. Continued use of our website after changes constitutes acceptance of the updated policy.